Frequently Asked Questions

Everything you need to know about your JBL audio experience.

Are the products sold on JBL Store PH authentic?

Yes, all products sold on our store are 100% authentic JBL merchandise and come with a standard manufacturer's warranty to ensure peace of mind.

What are the available payment methods?

We accept various payment options including Credit/Debit Cards (Visa, Mastercard), GCash, Maya, and Cash on Delivery (COD) for selected areas within the Philippines.

How long does shipping take within the Philippines?

For Metro Manila orders, delivery typically takes 2-3 business days. For provincial orders, please allow 5-7 business days depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive an email and SMS notification containing a tracking number and a link to our courier's tracking portal.

What is your return and exchange policy?

We offer a 7-day return policy for items that are factory defective or damaged upon arrival. Please ensure the item is in its original packaging with all accessories included.

Do JBL speakers and headphones come with a warranty?

Yes, all JBL units come with a 1-year local warranty. You can bring your unit to any authorized JBL service center in the Philippines along with your proof of purchase.